Customer support executive
Vashi Mumbai, Maharashtra
Full-time
Department
Operations
No. of position
2
Experience
1-2 years
Job Location
Vashi MumbaiRole Overview
- A customer care executive tends to act as a link between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Develops a strong relationship with their customers and generates trust with open and interactive communication.
- Acquire and validate information and provide it to the customers with full efficiency.
- Document or maintain records of every interaction with the customers for future evaluation.
- Follow the procedure,guidelines provided and implement it while troubleshooting queries.
- Investigating and escalating complex customer issues
Key Responsibilities
- Maintaining up-to-date knowledge of company products and services
- Following up with customers after service is provided
- Proactively identifying ways to improve the customer experience
- To build strong relationships with customers, demonstrating a commitment to meeting their needs.
- To contribute to the achievement of team targets and objectives
Qualifications
- Any graduate.