AVP Operations

Vashi Mumbai, Maharashtra Full-time
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Department

Operations
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No. of position

1
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Experience

10+ years
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Job Location

Vashi Mumbai

Role Overview

We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.

Key Responsibilities

  • Define, implement, and manage operational processes as per the regulatory framework to ensure exchange compliance. Vendor management.
  • Able to build and manage teams for important functions like account opening, paying payout stock, and funds, DP account, customer modification, RMS,     etc.
  • Responsible for customer support and seamless experience in a stock broking business.
  • Ensure process-oriented, TAT-driven customer support as per defined SOP.
  • Mentor and monitor the team to ensure a high level of accuracy and timely execution.
  • Coordinate with IT and Sales team for the development of online customer support process and Process automation.
  • Handling regulatory audits of SEBI, Exchanges, etc.

Qualifications

  • MBA in Finance from a good institute
  • 15-20 years of Experience in stock broking operations
  • Knowledge of back-office software like LD and CDSL
  • Well-versed with the DKYC process and other broking norms

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