Operations Head

Location: Mumbai

Qualification: CA/MBA

Experience: 10 to 15 yrs

Define, implement and manage operational processes as per the regulatory framework to ensure exchange compliance.

– Vendor management.

– Able to build and manage teams for important functions like account opening, pay in payout stock and funds, DP account, customer modification, RMS, etc.

– Responsible for customer support and seamless experience in a stock broking business.

– Ensure process-oriented, TAT-driven customer support as per the defined SOP.

– Mentor and monitor the team to ensure a high level of accuracy and timely execution.

– Coordinate with IT and Sales team for the development of online customer support process and Process

  automation.

– Handling regulatory audits of SEBI, Exchanges, etc. 

Candidate Requirement 

CA/ MBA Finance from a good institute

10 – 15 years of Experience in stock broking operations

Knowledge of back office software like LD and CDSL

Well verse with the DKYC process and other broking norms